I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (2023)

Device Guides

  • Your tablet hasn't been correctly set up for Telstra Mail using IMAP
  • Your tablet hasn't been correctly set up for IMAP email
  • Your tablet hasn't been correctly set up for POP3 email
  • The incoming or outgoing mail server isn't available

Your tablet hasn't been correctly set up for Telstra Mail using IMAP

Set up your tablet for Telstra Mail.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (1)

1 of 45 steps Press Settings.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (2)

2 of 45 steps Press Mail.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (3)

3 of 45 steps Press Accounts.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (4)

4 of 45 steps Press Add Account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (5)

5 of 45 steps Press Other.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (6)

6 of 45 steps Press Add Mail Account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (7)

7 of 45 steps Press Name and key in the required sender name.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (8)

8 of 45 steps Press Email and key in your Telstra email address.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (9)

9 of 45 steps Press Password and key in the password for your Telstra email account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (10)

10 of 45 steps Press Description and key in the required name.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (11)

11 of 45 steps Press Next.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (12)

12 of 45 steps Press IMAP.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (13)

imap.telstra.com

13 of 45 steps Press Host Name and key in imap.telstra.com.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (14)

14 of 45 steps Press Username and key in the username for your Telstra email account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (15)

smtp.telstra.com

15 of 45 steps Press Host Name and key in smtp.telstra.com.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (16)

16 of 45 steps Press Username and key in the username for your Telstra email account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (17)

17 of 45 steps Press Password and key in the password for your Telstra email account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (18)

18 of 45 steps Press Next.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (19)

19 of 45 steps Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (20)

20 of 45 steps Press the name of the email account you've just set up.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (21)

21 of 45 steps Press Account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (22)

22 of 45 steps Press SMTP.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (23)

23 of 45 steps Press the field below "PRIMARY SERVER".

(Video) Fix Email Not Working on iPad Pro/Air (iPadOS 15)

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (24)

24 of 45 steps Press the indicator next to "Use SSL" to turn on the function.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (25)

25 of 45 steps Press Authentication.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (26)

26 of 45 steps Press Password.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (27)

27 of 45 steps Press arrow left.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (28)

465

28 of 45 steps Press Server Port and key in 465.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (29)

29 of 45 steps Press Done.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (30)

30 of 45 steps Press arrow left.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (31)

31 of 45 steps Press Advanced.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (32)

32 of 45 steps Press the indicator next to "Use SSL" to turn on the function.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (33)

33 of 45 steps Press Authentication.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (34)

34 of 45 steps Press Password.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (35)

35 of 45 steps Press arrow left.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (36)

993

36 of 45 steps Press Server Port and key in 993.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (37)

37 of 45 steps Press arrow left.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (38)

38 of 45 steps Press Done.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (39)

39 of 45 steps Press arrow left.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (40)

40 of 45 steps Press Fetch New Data.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (41)

41 of 45 steps Press the indicator next to "Push" to turn the function on or off.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (42)

42 of 45 steps If you turn off the function, press the required setting.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (43)

43 of 45 steps Press the required email account and follow the instructions on the screen to select settings for the specific account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (44)

44 of 45 steps Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

Yes No

Your tablet hasn't been correctly set up for IMAP email

Set up your tablet for IMAP email.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (45)

1 of 46 steps Press Settings.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (46)

2 of 46 steps Press Mail.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (47)

3 of 46 steps Press Accounts.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (48)

4 of 46 steps Press Add Account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (49)

5 of 46 steps Press Other.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (50)

6 of 46 steps Press Add Mail Account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (51)

7 of 46 steps Press Name and key in the required sender name.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (52)

8 of 46 steps Press Email and key in your email address.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (53)

9 of 46 steps Press Password and key in the password for your email account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (54)

10 of 46 steps Press Description and key in the required name.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (55)

11 of 46 steps Press Next.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (56)

12 of 46 steps If this screen is displayed, your email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your tablet.

(Video) Cannot Get Mail on iPhone/iPad? Here is the Real Fix! 2022

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (57)

13 of 46 steps Press IMAP.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (58)

14 of 46 steps Press Host Name and key in the name of your email provider's incoming server.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (59)

15 of 46 steps Press Username and key in the username for your email account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (60)

16 of 46 steps Press Host Name and key in the name of your email provider's outgoing server.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (61)

17 of 46 steps Press Username and key in the username for your email account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (62)

18 of 46 steps Press Password and key in the password for your email account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (63)

19 of 46 steps Press Next.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (64)

20 of 46 steps Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (65)

21 of 46 steps Press the name of the email account you've just set up.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (66)

22 of 46 steps Press Account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (67)

23 of 46 steps Press SMTP.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (68)

24 of 46 steps Press the field below "PRIMARY SERVER".

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (69)

25 of 46 steps Press the indicator next to "Use SSL" to turn off the function.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (70)

26 of 46 steps Press Authentication.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (71)

27 of 46 steps Press Password.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (72)

28 of 46 steps Press arrow left.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (73)

25

29 of 46 steps Press Server Port and key in 25.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (74)

30 of 46 steps Press Done.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (75)

31 of 46 steps Press arrow left.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (76)

32 of 46 steps Press Advanced.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (77)

33 of 46 steps Press the indicator next to "Use SSL" to turn off the function.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (78)

34 of 46 steps Press Authentication.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (79)

35 of 46 steps Press Password.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (80)

36 of 46 steps Press arrow left.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (81)

143

37 of 46 steps Press Server Port and key in 143.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (82)

38 of 46 steps Press arrow left.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (83)

39 of 46 steps Press Done.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (84)

40 of 46 steps Press arrow left.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (85)

41 of 46 steps Press Fetch New Data.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (86)

42 of 46 steps Press the indicator next to "Push" to turn the function on or off.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (87)

43 of 46 steps If you turn off the function, press the required setting.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (88)

44 of 46 steps Press the required email account and follow the instructions on the screen to select settings for the specific account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (89)

45 of 46 steps Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

Yes No

Your tablet hasn't been correctly set up for POP3 email

Set up your tablet for POP3 email.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (90)

1 of 43 steps Press Settings.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (91)

2 of 43 steps Press Mail.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (92)

3 of 43 steps Press Accounts.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (93)

4 of 43 steps Press Add Account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (94)

5 of 43 steps Press Other.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (95)

6 of 43 steps Press Add Mail Account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (96)

7 of 43 steps Press Name and key in the required sender name.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (97)

8 of 43 steps Press Email and key in your email address.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (98)

9 of 43 steps Press Password and key in the password for your email account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (99)

10 of 43 steps Press Description and key in the required name.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (100)

11 of 43 steps Press Next.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (101)

12 of 43 steps If this screen is displayed, your email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your tablet.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (102)

13 of 43 steps Press POP.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (103)

14 of 43 steps Press Host Name and key in the name of your email provider's incoming server.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (104)

15 of 43 steps Press Username and key in the username for your email account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (105)

16 of 43 steps Press Host Name and key in the name of your email provider's outgoing server.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (106)

17 of 43 steps Press Username and key in the username for your email account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (107)

18 of 43 steps Press Password and key in the password for your email account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (108)

19 of 43 steps Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (109)

20 of 43 steps Press the name of the email account you've just set up.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (110)

21 of 43 steps Press SMTP.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (111)

22 of 43 steps Press the field below "PRIMARY SERVER".

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (112)

23 of 43 steps Press the indicator next to "Use SSL" to turn off the function.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (113)

24 of 43 steps Press Authentication.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (114)

25 of 43 steps Press Password.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (115)

26 of 43 steps Press arrow left.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (116)

25

27 of 43 steps Press Server Port and key in 25.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (117)

28 of 43 steps Press Done.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (118)

29 of 43 steps Press arrow left.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (119)

30 of 43 steps Press Advanced.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (120)

31 of 43 steps Press the indicator next to "Use SSL" to turn off the function.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (121)

32 of 43 steps Press Authentication.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (122)

33 of 43 steps Press Password.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (123)

34 of 43 steps Press arrow left.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (124)

110

35 of 43 steps Press Server Port and key in 110.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (125)

36 of 43 steps Press arrow left.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (126)

37 of 43 steps Press Done.

(Video) Fix Cannot Send Mail The connection to the outgoing server failed iPhone

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (127)

38 of 43 steps Press Fetch New Data.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (128)

39 of 43 steps Press the indicator next to "Push" to turn the function on or off.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (129)

40 of 43 steps If you turn off the function, press the required setting.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (130)

41 of 43 steps Press the required email account and follow the instructions on the screen to select settings for the specific account.

I can't send and receive email - Apple iPad (10th Generation) (iPadOS 16.2) - Telstra (131)

42 of 43 steps Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

Yes No

(Video) iPhone/iPad Email Issues and how to FIX!

The incoming or outgoing mail server isn't available

Contact your email provider for the correct settings for the incoming or outgoing server.

Did this solve your problem?

Yes No

We are pleased that you solved your problem!

Unfortunately, we haven't been able to resolve your issue.

Please contact us so that one of our technical support consultants can help you.

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